Return Policy

This Return Policy explains how returns and exchanges are handled for orders placed with Elevate Global Trading. This is a concise summary appropriate for our current MVP and will be expanded as the business grows.

Return Window

Eligible appliances may be returned within 7 days of delivery for a refund or exchange. To be eligible, an item must be unused, uninstalled, in its original condition, and in its original packaging with all accessories, manuals, and protective seals intact. Appliances with a broken factory seal or signs of installation/use are not eligible for return unless the item is defective.

Non-Returnable Items

Items that have been installed, used, damaged after delivery, or are missing original packaging, accessories, or protective seals are not eligible for return. Clearance or final-sale items, where marked, are also not eligible for return.

Damaged or Incorrect Items

If an appliance arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery so we can arrange a replacement or refund at no additional cost to you. For large appliances (e.g. refrigerators, washing machines, dishwashers, ACs), please inspect the unit at the time of delivery before signing off, where possible.

Large-Item Return Logistics

For bulky appliances, return pickup will be coordinated directly with you after eligibility is confirmed. Please keep original packaging and crating where possible, as this is required for safe transport during a return.

Manufacturer Warranty

Most appliances carry a manufacturer warranty against defects, separate from this Return Policy. Warranty terms vary by brand and model and are honored according to the manufacturer's own conditions once the return window above has closed.

How to Request a Return

To start a return, reach out via our Contact page or at Imrankhannaeem18@gmail.com with your order details and the reason for the return. We'll confirm eligibility and provide next steps.

Refunds

Once a returned item is received and inspected, approved refunds are issued to the original payment method. Shipping charges, where applicable, are non-refundable except in cases of damaged, defective, or incorrect items.

Current MVP Notice

This site's checkout flow is currently a demonstration for our MVP: no payment is processed, and orders placed through this site are not fulfilled or shipped. This policy describes how returns will be handled once real order processing is introduced in a future phase.

Contact Us

Questions about this Return Policy can be sent via our Contact page or to Imrankhannaeem18@gmail.com.